J. Hilburn Case Study
Custom Clothes Maker
J. Hilburn Scales To $60,000,000 Using The Freedom Cloud Solution
J Hilburn started with one mission: to guarantee fit and eliminate unnecessary markups in menswear. They obsessively re-engineered menswear to provide men with a custom-made wardrobe that fits — fits his body, fits his personality, and fits his lifestyle.
Five years after their launch, J. Hilburn claimed the prize of being the largest seller of men’s custom dress shirts in the world. The demand for their luxury men’s clothing has driven high-growth since their launch. As a result of their disruptive direct selling business model and premier offerings, they continue to set new records in the custom-made menswear market.
J.Hilburn joined ByDesign as a start-up in 2007. They had a big vision — to provide a highly customized garment to the everyday person; and to disrupt the supply chain, in a way that would fundamentally change the antiquated way the garments industry has been operating for years.
At that time, they had ~50 stylist that were handwriting measurements and then faxing them into the office. A team of individuals in the office would take those measurements and transcribe them into a spreadsheet and then send them on to the factory. The process was extremely manual and J. Hilburn knew that to help them scale, they would need technology to facilitate their processes.
J. Hilburn was not looking for a service provider or a direct selling software company. What they wanted was a partner that would be flexible and innovative to join forces with them. One that would proactively help them to solve problems around the rapid growth of their business.
J. Hilburn selected ByDesign Technologies because of their extreme flexibility. More than eleven years after their launch, “ByDesign is still the most flexible software company in the industry and very easy to work with. There is not a single issue that we have run into that we could not solve with ByDesign. Our business is running, we are selling clothes and paying commissions. The Freedom Solution works effortlessly, all the time.”
To maximize their creativity and to deliver the best support possible, J. Hilburn decided to build their solution in-house, and then leverage APIs to add the features and functionality that they needed.
“The integration with ByDesign’s APIs was handled with precision and accuracy. By leveraging the Freedom solution, we were able to provide our team with the critical functionality that would calculate their compensation, automate their genealogy, process their orders, and provide a robust reporting system. “
APIs enabled J. Hilburn to fully utilize the custom solution they built and leverage the innovation, simplicity and reliability of Freedom to run their business.
The custom menswear company quickly scaled to more than $60,000,000 — leveraging the Freedom Cloud Solution. Rapid growth provides a stress test of all your processes and partners. The Freedom solution effortlessly handled the increased requirements without any performance issues. “ByDesign does a really good job of reinvesting in their platform and into their technology, making it infinitely scalable for their clients.”
“Working with ByDesign allows us to focus on our business and the things that are our forte. The beauty of the ByDesign direct selling solution is that once the Freedom Cloud was up and running, it just worked. We sort of forget about it because it is so reliable. Which is a tremendous advantage.”
“We really appreciate that ByDesign thinks differently. They have an unconventional style that continues to look at challenges with a fresh perspective. They are not just focused on the typical direct sales approach of problem-solving.” Their innovative approach to addressing the key issues that their clients face gives them a unique advantage and has enabled the J. Hilburn partnership to continue to grow stronger and stronger over the past decade.“I really like that the people in ByDesign’s Tampa and Singapore offices all know what’s going on. When we needed to upgrade, ByDesign’s team flawlessly handled the process, and didn’t need to rely on a third party. It was the core team that I work with all the time working on it and getting it done.”
“As we strategize for significant future growth, we are confident that our ByDesign technology will continue to grow, expand and deliver the creative solutions that will be needed in the next 10, 20, 30 years.”
- J.Hilburn implemented the Freedom Cloud Solution and established a technology framework that would support their scaling.
- J.Hilburn was able to seamlessly integrate their internally built solution with Freedom, using ByDesign’s APIs.
- J.Hilburn grew from a start-up to $60,000,000+ leveraging the Freedom Cloud Solution.
- J. Hilburn depends upon the team at ByDesign for their extensive industry knowledge— brainstorming solutions to improve the Stylist and Client experience.
- Stylists now have complete transparency into their compensation — down to the order level, that allows them to easily validate that they have been paid on each sale.