Get To Know Our Support Process

You will be working closely with the following support teams on a daily, monthly, or quarterly basis. Responsibilities range from initial setup to long-term growth strategists. Please take a second to gain a full understanding of each person’s role so that you can ensure that communication with our team is always as effective and efficient as possible.

About Our Support Team

Additionally, we have a Leadership team in place that will always be available for additional or escalated support.

JASON ABRAMOVITZ

Manager of Client Support

Jason Abramovitz
jason.abramovitz@bydesign.com

CASSIE LEWIS

Director of Client Growth

Cassie Lewis
cassie.lewis@bydesign.com

MIGUEL ANDINO

Director of Client Services

Miguel Andino
miguel.andino@bydesign.com

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Support Types

While our emergency and standard support is available to all clients, we also have dedicated support as a new model for clients that require a little more one on one work with a named member of our team. Each support model is broken down below with examples of how you can leverage each. Generally, standard Support will start once you go live on our platform. However, in special cases you may continue working with your Implementation Specialist. Alternatively, you may begin working with Support prior to going live. Should you choose to leverage dedicated support, this could span throughout Implementation process and through the life of your time with us.

Standard Support

Dedicated Support

Emergency Support