Engaging customers is all about meeting them where they are – and making it memorable. Online shopping hasn’t replaced relationship-driven or in-person sales experiences. Instead, today’s shoppers are looking for an Omni-channel experience — a multi-channel approach to buying and interacting with brands in a way that creates an integrated and cohesive customer experience no matter how or where a customer reaches out.
As you grow, you’ll find the demand for enhanced social selling capabilities like selling on-hand inventory that augment your customer experience and boost your representatives’ selling capabilities. That’s when it’s time to introduce Luci.
Along with being easy for representatives to set up, Luci’s live stream events eliminate manual tasks, like keeping track of what’s sold as it happens, so reps can stay focused on interacting with customers and demonstrating product features.
Luci is a sleek front-end system that seamlessly integrates with ByDesign’s Freedom Platform to give you innovative commerce and payment solutions that make it easy for your representatives to deliver a cutting-edge customer experience. Created specifically for MLM businesses, Luci seamlessly integrates with the Freedom Platform to give your representatives more options to reach their buyers, expand their networks, and increase sales.
No longer a novelty, online selling events have quickly become a preferred way to reach, engage, and sell to busy customers. And, as the popularity grows, so do customer expectations. Luci offers a menu of live and social selling options, ensuring your representatives can interact with customers, no matter where they are online. Luci helps representatives leverage social media to effectively increase their marketing reach, build relationships, and establish strong communities with their target audiences.
When it comes to live selling, Luci supports Comment Selling within social media platforms with “Reply to Buy” functionality that makes the sales process easy for both customers and representatives. Luci also offers stand-alone livestream selling capabilities, where customers can join the live event, comment, and complete buying transactions without ever having to leave the event. Because these livestream events occur outside of any social media platform, with simple simultaneous streaming within those platforms, your representatives avoid any penalties such as ‘jail’ or suspended accounts. Plus, with Luci’s livestream option, interactions happen in near real-time, which prevents the lag time that often occurs with Facebook and helps sales to flow more freely.
Today’s buyers are sophisticated. They expect the 24/7 convenience of e-commerce combined with personalized one-to-one relationships. MLM businesses have a distinct advantage when they give representatives the tools to deliver both. Luci was built with hybrid sales in mind, giving representatives the flexibility to engage customers with an integrated mix of sales platforms, live selling online, creating convenience, and in-person allowing customers to walk out with their new favorite items.
Luci makes it easy for your representatives to keep the focus on the customer experience. At the same time, you can count on Luci’s integration with Freedom to coordinate everything from inventory management to sales tax calculations and instant payouts for representatives.
When you’re growing a successful direct sales business, you don’t have time to hassle with signing into multiple databases to bring together the information you need to identify trends and make decisions. Luci seamlessly integrates with the Freedom Platform, which means you have access to all your data, all in one place.
With Luci, you gain a view of your entire organization’s operation and flow, including retail receipt visibility from the warehouse through to the end customer. That means you can be confident you’re in compliance with FTC regulations, compensation structure rules, and sales tax laws.
It’s a win-win. When you pair Luci’s front-end capabilities with the solid foundation of ByDesign’s Freedom Platform, your MLM business has the comprehensive tools it needs to continue to grow and scale along with the ease and automation of seamlessly integrated systems. Visit goluci.com to take a closer look at Luci’s complementary capabilities or contact us for a demo today.