J. Hilburn Logo

J. Hilburn Case Study

Custom clothes maker scales to $60,000,000 using the Freedom Cloud Solution

J. Hilburn started with one mission: to guarantee fit and eliminate unnecessary markups in menswear. They obsessively re-engineered menswear to provide men with a custom-made wardrobe that fits — fits his body, fits his personality, and fits his lifestyle.

Five years after their launch, J. Hilburn claimed the prize of being the largest seller of men’s custom dress shirts in the world.  The demand for their luxury men’s clothing has driven high-growth since their launch. As a result of their disruptive direct selling business model and premier offerings, they continue to set new records in the custom-made menswear market.

J. Hilburn Logo

J. HILBURN SCALED TO MORE THAN $60,000,000 USING THE FREEDOM CLOUD SOLUTION

J. Hilburn started with one mission: to guarantee fit and eliminate unnecessary markups in menswear. They obsessively re-engineered menswear to provide men with a custom-made wardrobe that fits — fits his body, fits his personality, and fits his lifestyle.

Five years after their launch, J. Hilburn claimed the prize of being the largest seller of men’s custom dress shirts in the world.  The demand for their luxury men’s clothing has driven high-growth since their launch. As a result of their disruptive business model and premier offerings they continue to set new records in the custom-made menswear market.

  • We really appreciate that ByDesign thinks differently. They have an unconventional style that continues to look at challenges with a fresh perspective.  They are not just focused on the typical direct sales approach of problem solving.

    j-hilburn.png

THE CHALLENGE

J.Hilburn joined ByDesign as a start-up in 2007. They had a big vision — to provide a highly customized garment to the everyday person; and to disrupt the supply chain, in a way that would fundamentally change the antiquated way the garments industry has been operating for years.

At that time, they had ~50 stylist that were handwriting measurements and then faxing them into the office. A team of individuals in the office would take those measurements and transcribe them into a spreadsheet and then send them on to the factory. The process was extremely manual and J. Hilburn knew that to help them scale, they would need technology to facilitate their processes.

J. Hilburn was not looking for a service provider or a direct selling software company. What they wanted was a partner that would be flexible and innovative to join forces with them. One that would proactively help them to solve problems around the rapid growth of their business.

Key challenges:

  • Processing measurements and orders manually
  • Lack of scalable systems
  • Required a highly flexible and innovative technology partner to join forces with them and proactively solve problems related to growth
  • Needed a technology solution that could seamlessly integrate with their internal system via APIs
  • Desired an easy to use solution for stylists to view orders and compensation

THE SOLUTION

J. Hilburn selected ByDesign Technologies because of their extreme flexibility.  More than eleven years after their launch, “ByDesign is still the most flexible software company in the industry and very easy to work with.  There is not a single issue that we have run into that we could not solve with ByDesign.  Our business is running, we are selling clothes and paying commissions.  The Freedom Solution works effortlessly, all the time.”

To maximize their creativity and to deliver the best support possible, J. Hilburn decided to build their solution in-house, and then leverage APIs to add the features and functionality that they needed.

“The integration with ByDesign’s APIs was handled with precision and accuracy. By leveraging the Freedom solution, we were able to provide our team with the critical functionality that would calculate their compensation, automate their genealogy, process their orders, and provide a robust reporting system. “

APIs enabled J. Hilburn to fully utilize the custom solution they built and leverage the innovation, simplicity and reliability of Freedom to run their business.

  • Our relationship with ByDesign is tremendously collaborative. It is much more than just their flexibility and market leadership, it’s a true partnership

    j-hilburn.png

THE SOLUTION

J. Hilburn selected ByDesign Technologies because of their extreme flexibility.  More than eleven years after their launch, “ByDesign is still the most flexible software company in the industry and very easy to work with.  There is not a single issue that we have run into that we could not solve with ByDesign.  Our business is running, we are selling clothes and paying commissions.  The Freedom Solution works effortlessly, all the time.”

To maximize their creativity and to deliver the best support possible, J. Hilburn decided to build their solution in-house, and then leverage APIs to add the features and functionality that they needed.

“The integration with ByDesign’s APIs was handled with precision and accuracy. By leveraging the Freedom solution, we were able to provide our team with the critical functionality that would calculate their compensation, automate their genealogy, process their orders, and provide a robust reporting system. “

APIs enabled J. Hilburn to fully utilize the custom solution they built and leverage the innovation, simplicity and reliability of Freedom to run their business.


FREEDOM CLOUD


OPEN API’S


Genealogy


Commissions Engine


Stylist Portal


FREEDOM CLOUD


OPEN API’S


Genealogy


Commissions Engine


CONSULTANT TOOLS


THE RESULTS

The custom menswear company quickly scaled to more than $60,000,000 — leveraging the Freedom Cloud Solution.  Rapid growth provides a stress test of all your processes and partners.  The Freedom solution effortlessly handled the increased requirements without any performance issues.  “ByDesign does a really good job of reinvesting in their platform and into their technology, making it infinitely scalable for their clients.”

“Working with ByDesign allows us to focus on our business and the things that are our forte.  The beauty of the ByDesign direct selling solution is that once the Freedom Cloud was up and running, it just worked.  We sort of forget about it because it is so reliable. Which is a tremendous advantage.”

“We really appreciate that ByDesign thinks differently. They have an unconventional style that continues to look at challenges with a fresh perspective.  They are not just focused on the typical direct sales approach of problem-solving.” Their innovative approach to addressing the key issues that their clients face gives them a unique advantage and has enabled the J. Hilburn partnership to continue to grow stronger and stronger over the past decade.

“As we strategize for significant future growth, we are confident that our ByDesign technology will continue to grow, expand and deliver the creative solutions that will be needed in the next 10, 20, 30 years.”

  • ByDesign is the most flexible software company in the industry and very easy to work with.  There is not a single issue that we have run into that we could not solve with ByDesign. The Freedom Solution works effortlessly, all the time.

    j-hilburn.png

Key Results

  • J.Hilburn implemented the Freedom Cloud Solution and established a technology framework that would support their scaling.
  • J.Hilburn was able to seamlessly integrate their internally built solution with Freedom, using ByDesign’s APIs.
  • J.Hilburn grew from a start-up to $60,000,000+ leveraging the Freedom Cloud Solution.
  • J. Hilburn depends upon the team at ByDesign for their extensive industry knowledge— brainstorming solutions to improve the Stylist and Client experience.
  • Stylists now have complete transparency into their compensation — down to the order level, that allows them to easily validate that they have been paid on each sale.

Collaboration that Fuels Innovation

“Our relationship with ByDesign is tremendously collaborative. It is much more than just their flexibility and market leadership, it’s a true partnership.”  The culture at J. Hilburn is one that is continually exploring new ways to disrupt the status quo in a way that makes experiences and products better.  “Recently I had a conversation with the ByDesign CEO about a new way of recruiting.  It is always so helpful to sit down with the ByDesign team and bounce ideas off of each other.  We know recruiting is the Achilles heel of every direct selling company, and we are exploring ways to reinvent that process.”

Transparency that leads to Trust

“We rely heavily on the Freedom platform to ensure that our stylists are consistently paid the right amount and, that they have complete access to the transactional data of all the items that make up a check – all the way down to the order level including the line item. It’s easy to forget that a customer returned an item and that created a $20 clawback or that there was a promotional aspect that was deducted.  The Freedom technology empowers Stylists to independently manage all their orders, view returns and promotions and ultimately manage their compensation.”

Since Stylist can ensure that each sale was credited to them, they have confidence in their commissions and trust the Freedom system.

It Pays Helping Men Look Like a Million Bucks

J.Hilburn suits and dress shirts have become staples in GQ and Esquire magazines, setting the new standard for designer menswear. They are the first fully custom lifestyle brand for men. They also provide a flexible business opportunity unlike any other direct sales company.  The Freedom Solution supports the corporate office as well as thousands of J.Hilburn Stylists located in all 50 states.


THE RESULTS

The custom menswear company quickly scaled to more than $60,000,000 — leveraging the Freedom Cloud Solution.  Rapid growth provides a stress test of all your processes and partners.  The Freedom solution effortlessly handled the increased requirements without any performance issues.  “ByDesign does a really good job of reinvesting in their platform and into their technology, making it infinitely scalable for their clients.”

“Working with ByDesign allows us to focus on our business and the things that are our forte.  The beauty of the ByDesign solution is that once the Freedom Cloud was up and running, it just worked.  We sort of forget about it because it is so reliable. Which is a tremendous advantage.”

“We really appreciate that ByDesign thinks differently. They have an unconventional style that continues to look at challenges with a fresh perspective.  They are not just focused on the typical direct sales approach of problem solving.” Their innovative approach to addressing the key issues that their clients face gives them a unique advantage and has enabled the J. Hilburn partnership to continue to grow stronger and stronger over the past decade.

“As we strategize for significant future growth, we are confident that our ByDesign technology will continue to grow, expand and deliver the creative solutions that will be needed in the next 10, 20, 30 years.”

Key Results

  • J.Hilburn implemented the Freedom Cloud Solution and established a technology framework that would support their scaling.
  • J.Hilburn was able to seamlessly integrate their internally built solution with Freedom, using ByDesign’s APIs.
  • J.Hilburn grew from a start-up to $60,000,000+ leveraging the Freedom Cloud Solution.
  • J. Hilburn depends upon the team at ByDesign for their extensive industry knowledge— brainstorming solutions to improve the Stylist and Client experience.
  • Stylists now have complete transparency into their compensation — down to the order level, that allows them to easily validate that they have been paid on each sale.

Collaboration that Fuels Innovation

“Our relationship with ByDesign is tremendously collaborative. It is much more than just their flexibility and market leadership, it’s a true partnership.”  The culture at J. Hilburn is one that is continually exploring new ways to disrupt the status quo in a way that makes experiences and products better.  “Recently I had a conversation with the ByDesign CEO about a new way of recruiting.  It is always so helpful to sit down with the ByDesign team and bounce ideas off of each other.  We know recruiting is the Achilles heel of every direct selling company, and we are exploring ways to reinvent that process.”

Transparency that leads to Trust

“We rely heavily on the Freedom platform to ensure that our stylists are consistently paid the right amount and, that they have complete access to the transactional data of all the items that make up a check – all the way down to the order level including the line item. It’s easy to forget that a customer returned an item and that created a $20 clawback or that there was a promotional aspect that was deducted.  The Freedom technology empowers Stylists to independently manage all their orders, view returns and promotions and ultimately manage their compensation.”

Since Stylist can ensure that each sale was credited to them, they have confidence in their commissions and trust the Freedom system.

It Pays Helping Men Look Like a Million Bucks

J.Hilburn suits and dress shirts have become staples in GQ and Esquire magazines, setting the new standard for designer menswear. They are the first fully custom lifestyle brand for men. They also provide a flexible business opportunity unlike any other direct sales company.  The Freedom Solution supports the corporate office as well as thousands of J.Hilburn Stylists located in all 50 states.

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