Let’s Revolutionize
Direct Selling

ByDesign is a dynamic, client-focused, Direct Sales, Party Plan and MLM Software company with a reputation for award winning results.  We build and support enterprise software for clients around the world. Not only do we write awesome software, but we change lives. We’re out to transform the industry by empowering direct sellers worldwide – Are you up for the challenge?


Let’s Revolutionize
Direct Selling

ByDesign is a dynamic, client-focused, Direct Sales, Party Plan and MLM Software company with a reputation for award winning results.  We build and support enterprise software for clients around the world. Not only do we write awesome software, but we change lives. We’re out to transform the industry by empowering direct sellers worldwide – Are you up for the challenge?


Why ByDesign?

ByDesign is full of smart, driven people who care a lot more about getting it done, and the relationships we build, than about proving how clever we are. ByDesign’s people truly become a valuable extension of our clients’ teams. As a result, our people are a primary reason our clients would recommend ByDesign to others.

We work hard, but we don’t take ourselves too seriously. We enjoy what we do and we laugh a lot

Why does our team love working at Bydesign?

  • We all work hard and are recognized for doing so
  • We have the freedom to think outside the box and have all thoughts considered
  • We learn all the time, from the best people

Perks of working with us

Work with awesome people
Competitive salaries
Comprehensive health benefits
Matching 401k
Monthly Company Activities
Ping Pong Tables
Relaxation Room

So, you want to join ByDesign?

We’re always looking for talented self-starters. Check out our open roles below.

CUSTOMER SERVICE REPRESENTATIVE

We are looking for exceptional customer service talent to join our growing team in Tampa, FL. We are hiring for a full time weekday position (no weekends required). You will assist clients through phone, email, and chat systems with questions and issues relating to our software. If you are willing to learn and have a passion for providing exceptional customer service, work well independently, and have a bright energetic personality this may be the perfect job for you.

Are you interested in joining a talented team with opportunities to grow? Are you someone who likes providing solutions for clients? Do you enjoy being part of a culture of continuous improvement? Do you want to be part of a winning team? If so, then we have the job that you are looking for! We build and support enterprise software for clients around the world. Not only do we write awesome software, but we change lives. Our software powers the world’s leading direct sales companies, including many household names. We are looking for exceptional customer service talent to join our growing team in Tampa, FL. We are hiring for a full time weekday position (no weekends required). You will assist clients through phone, email, and chat systems with questions and issues relating to our software. You need to be willing to learn and have a passion for providing exceptional customer service, work well independently, and have a bright energetic personality.

Technical knowledge is preferred.

Interested in this opportunity? Want to stand out from the rest? Tell us why you think you would be a great fit and include your current resume.

**PLEASE NOTE: THIS POSITION REQUIRES A SHIFT ROTATION ONE DAY EACH WEEK OF A 12:00 NOON – 9:00 PM SHIFT. DURING THE FIRST 90-120 DAYS OF TRAINING, HOURS WILL BE 9:00 AM – 6:00 PM MON-FRI.

  • Principals Only. Recruiters please do not contact this job poster.
  • Do NOT contact us with unsolicited services or offers.

Job Type: Full-time

Developer

Are you a talented software engineer interested in making a difference?  Are you someone who likes solving challenging problems?  Do you enjoy being part of a culture of continuous improvement?  Do you want to be on the team that’s building our next generation of applications?  If so, then we have the job that you’re looking for!

Not only do we write awesome software, but we change lives.  Our software powers the world’s leading direct sales companies, including many household names.  The software you develop will be used daily by millions of users in over 180 countries.

We are looking for someone who excels in the following areas:

  • The .NET Web Application Stack (WebAPI, MVC, WebForms)
  • Microsoft SQL Server
  • JavaScript/JQuery/TypeScript

Be aware that data is at the heart of our business and we deal daily with millions of financial transactions across hundreds of customers. Mediocre database design won’t survive our environment. Prepare to see thousands of stored procedures and tables storing billions of records per customer with unlimited configuration options. Plan on expanding your knowledge and understanding of SQL Server should you work with us.

Besides those three core areas, there are other areas of expertise on top of those that would really make you stand out as a candidate. They are as follows:

  • Experience with Angular, React, or Vue
  • Entity Framework and Dapper.NET
  • Redis / Elastisearch / Mongo
  • MOQ (for unit tests)

Please be aware that we aren’t looking for someone to “get by”.  You need to be someone who will jump in, figure things out and make it happen.  Do you want to stand out from the rest?  If so, tell us why you think you’d be a great fit.

  • Principals Only. Recruiters please do not contact this job poster.
  • Do NOT contact us with unsolicited services or offers.

Job Type: Full-time

Client Support Manager

The core functions of this position include strategic and tactical planning, data analysis and reporting, process & policy development, implementation and enforcement, and technical assistance for internal and external clients with an emphasis on customer service functions. The Client Support Manager also provides oversight for staff development of those employees supervised.

Responsibilities:

Assures the Client Support Team is effective and efficient, meeting the needs of internal & external users through the use of appropriate, ongoing evaluation systems and professional growth strategies based on best practices to effectively accomplish the departments and organizations strategic goals and objectives.

Contribute to the long-term effectiveness and success of the organization by participating with peers in the development, evaluation, and execution of operating and strategic plans, training and supporting other departments in the use of Freedom.

Maintain effective working relationships with all staff and clients; Serve as an escalation point when issues are not resolved through normal channels. Document and analyze client concerns and recommend and implement a resolution action plan.

Facilitates and participates in a climate of cohesiveness, cooperation, and enthusiasm in a workgroup to accomplish goals; assures problems are fully defined and decisions are made based on all relevant factual information to determine appropriate action.

Oversee contract management for technical support team related activities including RFP process, presales assistance, and post-implementation evaluation.

Plans, organizes, coordinates, assigns, and evaluates the activities of the Client Support staff; sets work priorities, performs informal and formal evaluations and provides professional growth opportunities; provides training, guidance and work counseling as needed.

Plans, organizes, coordinates, maintains, and assures effective customer support services for internal and external users for the purpose of providing exceptional customer service that exceeds their expectations.

Recruits, interviews, and recommends new technical support team employees based on the needs of the department.

Reviews, evaluates, and documents requests for services based on service level agreements with customers for the purpose of actively working to build healthy partnerships throughout the organization to better serve our customers in meeting their business objectives.

Serve as a liaison with clients for single-source deployments of user device projects for the purpose of actively working to build healthy partnerships throughout the organization to better serve our customers in meeting their business objectives.

Prepares information and documentation for weekly, monthly, quarterly and annual reports as needed by the Director or CEO when needed, for the purpose of actively working to build healthy partnerships throughout the organization to better serve our customers in meeting their business objectives.

Work with the Director and CEO to identify appropriate staff development and training for internal and external users. Manage special projects as assigned by the Director and/or CEO for the purpose of implementing key initiatives associated with the organizations strategic goals.

Performs other related duties, as assigned, for the purpose of ensuring the efficient, effective functioning of the department.

Key Competencies:

Demonstrated leadership and team-building skills; effective customer service skills; personal computer operation and ability to learn and operate a variety of software programs.

Read technical information, compose a variety of documents, and/or facilitate group discussions; and analyze situations to define issues and draw conclusions; supervisory methods, practices, and techniques; planning, organizing, implementing, and maintaining programs to provide support and technical assistance to ByDesign’s system users.

Problem solving with data frequently requires independent interpretation of guidelines; Specific ability-based competencies required to satisfactorily perform the functions of the job include: plan, organize, coordinate, assign, and evaluate the work of subordinate staff; communicate technical ideas clearly and effectively; establish and maintain effective working relationships with users, technical staff, and vendors; work well with others; promote a team environment; prioritize and organize work; work well under pressure; promote consensus in groups of individuals with diverse interests and values; make effective independent decisions when situation requires; analyze complex situations and synthesize diverse information; facilitate resolutions within the department; maintain records and write reports; ability to communicate effectively.

Education and Experience:

Bachelor’s Degree

7-10 years of supervisory experience in planning and implementing customer-focused technical support.


Got your eyes on  a new job?

Great! We’re always looking for friendly, talented folks to join our team.

If you are excited by the idea of growing a business, delighting clients and continually raising the bar on what is possible, send us an email with your dream role.  We can’t wait to learn what drives you, your true purpose, and how together we can achieve your biggest dreams.

If we have an opening for your dream job we will reach out to you.